Some Samsung Galaxy S23 customers have been going through points with their cellphone ever since Samsung launched its new replace final week.

The One UI 6.1 replace got here to the newer Samsung Galaxy S24 fashions earlier this yr seemingly and not using a hitch. But, as soon as this AI-filled replace was rolled out to the older units on March 28, customers started experiencing points the place the touchscreen show was being unresponsive.

Samsung has now responded to the problem, offering context on the reason for the issue. The corporate has additionally issued a brief repair for the touchscreen problem and can quickly roll out an replace addressing it.

Samsung factors blame at Google

Android information outlet Phandroid first observed an official Samsung assertion within the firm’s Korean neighborhood discussion board.

“Attributable to compatibility points with some Google app options (Uncover), the app developer is bettering associated servers and apps,” reads a translation of Samsung’s assertion offered by Google Translate. “You may enhance the issue by briefly updating the Google app to the newest model, deleting the app’s knowledge, after which restarting your cellphone.”

The problem doesn’t appear to be associated to new AI-focused options within the One UI 6.1 replace as some had speculated. Based on Samsung, the reason for the touchscreen points is Google Uncover, Google’s tailor-made information characteristic. Samsung says Google is conscious of the issue and dealing on a repair.

The right way to repair the problem

Samsung additionally offered a brief answer for Galaxy customers who’re going through touchscreen points because of the Google Uncover bug. The corporate says customers have to obtain the newest model of the Google app, then delete the app’s knowledge, and at last, restart the machine.

The problem needs to be mounted, nonetheless, opening the Google app could as soon as once more trigger the touchscreen points. If that is the case, the person should undergo these steps over again.

Galaxy customers going through the problem can replace the Google app within the Google Play Retailer by looking for the app earlier than tapping “Replace.” After the app is up to date, go to the Settings possibility on Android, select Purposes, after which open the Google app. On that menu, faucet on Storage, adopted by the Delete knowledge “dustpan” icon. Subsequent, restart the machine.

This could clear up the touchscreen downside for Samsung Galaxy S23 house owners for now, not less than till a full-on repair is rolled out.